Underpromise; overdeliver.

Good managers have a bias for action.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.

Give a lot, expect a lot, and if you don't get it, prune.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.