Twenty years ago people weren't aware of it as a profession, ... Now the first question in the marketing is, 'Who designed this course?'

If you're relying on selling memberships or property, ... Jack's name is golden.

We haven't argued about much. We found we have a fair amount of common ground.

If that mill shuts down . . . There goes the town.

What you see is that marketing rules the response to influenza, and scientific evidence comes fourth or fifth. Vaccines may have a role, but they appear to have a modest effect. The best strategy to prevent the illness is to wash your hands.

You don't get far with people by judging them, and one of the nice things of my profession is I don't have to. It makes things a lot more fun, more interesting.