Traditionally, you see a jump because people get new high-definition TVs or new computers.

We're seeing more and more.

We're rolling it out slowly in case there are any bugs. It's easier to address a problem with a few hundred people as opposed to a few thousand.

What do people mean when they say the computer went down on them?

I wish people would turn off their computers, go outside, talk to people, touch people, lick people, enjoy each other's company and smell each other on the rump.

The guy who knows about computers is the last person you want to have creating documentation for people who don't understand computers.