Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

We work long hours at these shows, and no matter how funny someone's writing sample is, if they are too talkative or needy or angry to deal with in the middle of the night by the printer, steer clear.

Making those around you feel invisible is the opposite of leadership.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Making a company fit to sell may be the only way to ensure you never need a buyer.

Every organization has issues and concerns which are known about by many people who choose to remain silent.