This was OK'd by [the department of] system safety 20 years ago when these cars were rebuilt.

To the customer, it means absolutely nothing. These are teething pains. ... This had nothing to do with the safety and security systems in our subways.

What makes them so valuable is their familiarity with our system, ... a specialized location.

It was an overload of the communication system. It looks like it was precipitated by the large amount of communications that accompany such incidents.

We're still assessing our options, what we're going to do and when we're going to do it. As of now, there's no date for restoring the conductors. An appeal is being considered.

It would be tragic if we rebuilt New Orleans and left if no safer than it was two weeks ago.