This was a business decision. It involves establishing the most efficient process for getting our products to customers at the lowest cost, and is no reflection on the Pine Bluff workforce.

It's basically a business decision for Microsoft. Like any other company, we have business priorities. Our focus really is in delivering the best experience to Windows customers.

If you can tailor your products to the customers, if you are designing products that customers want and you are providing customer value to them, they are going to remain customers ? even if you have to bargain with them a little bit.

Our customers should take joy in our products and services.

Products are sold because they solve a problem or fill a need. Understanding problems and needs involves understanding customers and what makes them tick.

We go through a rigorous vetting process of products before they even get to Martha.