This service will bring immense relief to the thousands of people who have their relatives across the Line of Control and are desperate to know about their welfare.

We welcome this humanitarian gesture.

They will lose the sense of control that they can reward or punish the server based on the service they receive,

They all ask the inevitable questions. Where are my relatives? Will they be found? They're very distraught.

We would like to apologize deeply to the people killed and injured as well as to their relatives.

There are people who have suffered unbelievable trauma. There are people who have seen their own relatives being killed. There are people who have survived horrendous attacks.