This minimizes the impact and downtime for our customers.

This is a protective operation that occurs automatically when the equipment detects a problem. In this case, it de-energized the circuits to protect transformers and the larger transmission line. The cause of the fault was animal contact.

We were able to make this transition with virtually zero downtime. No one at Kindred would have been aware of the change if they hadn't been told. We designed our new SANs to be extremely stable and reliable.

In larger stores and areas, there is more anonymity from customers. We try to take away as much as that (anonymity) as we can.

We want to give customers an inside view of our implementation so they could have a framework so they could go and do the same thing. If we can shorten the learning curve for our customers and for internal developers, that's success.

At the retail level, they're seeing new customers, not avid cyclists. Now the question becomes 'How long does it last?