This is an extreme action based on a case that was not even identified in their original complaint,

Any ongoing complaint is confidential until the commission closes the case or takes final action. Some cases are more complicated than others, there are many factors involved as to how long it will take to investigate.

There are no definite rules to what kind of face can be called beautiful, but we chose faces of extreme -- very ugly or very pretty.

I found out this morning at 7:45 when I was called,

We felt we discharged this patient in a stable condition, and a surveyor, reviewer, thought differently,

Despite those solid gains, improvement haven't come as far and fast as we would have liked, and the achievement gains remains disturbing.