This is a case where two controllers made mistakes and now they're trying to blame the FAA.

Our mistakes don't make or break us - if we're lucky, they simply reveal who we really are, what we're really made of.

Very, very few guests request smoking rooms.

This will be a much more powerful set of eyes for controllers to see things that now can't be seen and to identify specifically what they are.

It's not uncommon for aircraft to have problems with their landing gear. This isn't unique to this particular aircraft.

Our understanding was that this was an emergency landing due to engine trouble.