This complaint never should have been filed.

I've decided that I will investigate the complaint. If civil servants feel that this is the new standard now, that if they provide information that may be borderline, they might be called upon to resign or be fired as a result.

We have received a complaint. We're reviewing the issue at hand.

We have received a complaint.

Take away your opinion, and then there is taken away the complaint, 'I have been harmed.' Take away the complaint, 'I have been harmed,' and the harm is taken away.

It 's solving a customer's problem or complaint and sending him out the door feeling like he has just done business with the greatest company on earth. It's taking an unhappy customer from hell to heaven in 60 seconds or less.