Things have definitely changed a lot on this in a hurry. Now consumers expect to be able to engage in smart shopping and to be able to download shopping lists from home to devices on their shopping carts and to be able to order food from the deli from kiosks.

Consumers expect to be able to contact their loan or lease provider easily. They expect a courteous, knowledgeable and responsive service representative who understands their needs. They want their questions answered and they don't want to spend a lot of time on the phone.

It's something that consumers expect,

When you’re in a hurry, expect things to mess up

Most consumers wouldn't be able to tell whether the display is 12 milliseconds or 1 millisecond.

Federal agencies shouldn't be able to dodge their obligations to protect endangered species by delegating important decision to the states. The state doesn't have the authority to protect endangered species the way the feds do.