They're kind of invisible, since they creep into neighborhoods through utility lines. So people may not realize they have them until they've done some damage.

We're already getting some indications that they're moving west, since some have been spotted in northwest Phoenix. It's inevitable that roof rats will appear in all parts of the Valley.

Overall, we live in a pretty clean city, so we don't have the mites for roof rats to carry disease. But they can gnaw electric wiring and do a lot of damage.

People know that is the price and that's what they are going to pay. People seem to like it. When you've got something like this, it goes against what we've stood for as a store.

People don't do things for you or against you, they do things for themselves - it's fortune, good or bad, to be in the way

We keep improving-we've been improving all year. We're getting certain key people healthy that have been out for the last couple meets. That combined with the improvement of the rest of our team-we're hoping to do a good job.