They're at the mercy of the airline. We're still waiting on most of the luggage, which didn't arrive with either group.

They had to go from Shanghai to Narita, then Narita to Detroit, then Detroit to Albany.

They spent at least 24 hours at Narita. They slept on the floor. The airline gave them pillows and blankets.

They left China on Saturday and were due to arrive in America on Saturday, since they're 12 hours ahead in China and crossed time zones.

We've had to absorb multiple budget cuts over the last five years. We're at the mercy of our funding sources and we have no ability to negotiate worker contracts.

So much of the civil strife and conflict in our society could be ameliorated by a small touch of mercy.