They were anticipating a different kind of immediate aftermath of the fall of Baghdad, it turned out to be not exactly as they had anticipated.

I don't think we handled the aftermath of the fall of Baghdad as well as we might have. But that's now history.

Remain calm. Be kind.

does not seek dominion.

If a leader doesn't convey passion and intensity then there will be no passion and intensity within the organization and they'll start to fall down and get depressed.

How many other slips are there out there? It's not a slip, ... They knew they were there. Somebody knew they were there.