They refused additional business. They kept it small and created more demand for their product. As a result, when the rest of the market was not doing well, Coach was doing well and was very sought after.

He's going to do big things in our business because he's an innovator and a visionary. His plans are a sure bet because he's got the touch, and he's got the expertise and the strong relationships in our business.

When that one buyer finds you and instead of saying I would like two of those bags they say they'd like two gross, ... at that point, you have to make a decision about whether or not you are ready to make that step.

There is tremendous competition. Unless you find a niche it is really going to be an uphill climb.

I don't feel I'm putting myself in any danger whatsoever, ... I don't lose a wink of sleep.

We had to retrain [them] that this is an important part of your business. If Japan doesn't know what's going on, it hurts your business.