They don't know who they are talking to.

Don't underestimate her ability to talk, it's her superpower.

I think it helps to get a sense of what the community is actually concerned and talking about.

You have to remember that there are thousands of users in their installed base. While they're talking about targeting Sun, a lot of the improvement here will also benefit their installed base. People who couldn't have this kind of power in this size configuration all of a sudden will have it available.

Once they put it out there, they're accessible.

It is just like a bulletin board to the world.