They don't have the basic necessities, let alone medical supplies,
schooling, everything that we take for granted, ... We can turn it around quickly, as I said, provided the environment is conducive to that.

This was a vicious attack on a clearly marked UNHCR bus carrying civilians.

We don't want to be unduly intimidated by the thugs, the extremists who are presumably behind this, but we have to balance that with the security of the people.

We are not promoting, we are not organising [the return of IDPs], but we are trying to monitor and make sure that minimum protection and humanitarian assistance is available for those who need it.

The problem is that those who are the worst off are the first to move. You would need the strong to go back first, but instead it is the women, children and disabled who are going back,

[The incident was] a clear attack on UNHCR as well as on the bus, ... And that's very demoralizing for us, having spent so much time with these peoples, the refugees we brought back, the work we've done in Kosovo, to have a frontal attack on UNHCR.