They didn't want to include that provision in the original document because they were afraid it would deter sales.

This has been very stressful for the people involved, particularly for class representatives who had counterclaims brought against them. This is a huge relief to them.

I've been contacted by some (ticket holders).

These are material changes of the contract. We've won (that issue) twice already.

I am extremely proud of the way our staff handled the incident but I am upset it happened. Victim support were involved and the police were wonderful.

Without the Milosevic trial the court has lost the possibility of finding a conclusion to the question of who is responsible for what happened in the Balkans.