These people are our guests. They've been told: 'If you leave, you're going to have to get things on your own.

We have guest services people at the bottom of the mountain looking for it. We don't want our guests to be hassled and inconvenienced. When they're on our property we'll do what we can to assist in aiding their privacy.

We have foreign guests who smoke who we're alienating totally. People should be able to go outside.

Absolutely it was busy. A lot of the guests we anticipated were people we saw from hotel rooms up at the lodge, where they had a complete renovation as well.

They (the guests) start the program and in two weeks I see different people leave here.

The site is where people go to apply to be guests reviewers and thus far about 27,000 have done so.