These lists are useful because they highlight problems within the park system for the public.

We're suffering from the same societal problems that most urban areas are.

We haven't been looking at new technologies and other things because we were concerned about impairment. Now we're looking at how Americans are changing how they recreate.

The park service has had a just-say-no policy.

They were free to talk about what they were doing in their fliers, but we did not put their bull's-eye insignia on the Washington Monument.

Because our mail goes through the Brentwood processing center [in Washington], which tested positive for anthrax, all our mail is irradiated, but the machines were set so high they cooked the mail, basically destroying it. The letters just fell apart. But I think they must have turned the machines down, because now the letters are just yellow.