There's been an escalating pattern of complaints, most of the later ones having to do with refunds.

When you pay in advance, don't pay by check or cash. If you use a credit card, you may be able to recover some of that.

The consumer will be the last one to see any money in a bankruptcy court. All other creditors, including the lawyers, will come first.

We are unaware of any widespread complaints related to crew processing concerns. Because crews have their own lanes [at immigration and customs], oftentimes they move through more expeditiously than other travelers.

Just like with any issue, if we get complaints, we go out there.

Lately there have been complaints that the use of the magnitude scale is confusing, or at least the reporting of magnitudes in the newspapers 'confuses the public.