There's a huge amount of frustration among those who have to produce the reports. The guidelines that are out there are very challenging.

You always are a little edgy on travel day. It's kind of a no-news-is-good-news situation.

It's the wrong number on the wrong line item. I doubt it happened here, but wherever it happened, you would think someone at some level who is accumulating the data would say, 'Hey, that's a significant difference.' It should have prompted a call.

Some people might say the coach should be expected to win championships for the salary you are paying him. These bonuses are market driven. All the other top coaches have them in their contracts, so you need to give your guy one, too.

Because of their courage, their lack of fear, they (creative people) are willing to make silly mistakes. The truly creative person is one who can think crazy; such a person knows full well that many of his great ideas will prove to be worthless. The creative person is flexible -- he is able to change as the situation changes, to break habits, to face indecision and changes in conditions without undue stress. He is not threatened by the unexpected as rigid, inflexible people are.

Frustration is an interesting emotional state, because it tends to bring out the worst in whoever is frustrated. Frustrated babies tend to throw food and make a mess. Frustrated citizens tend to execute kings and queens and make a democracy. And frustrated moths tend to bang up against lightbulbs and make light fixtures all dusty.