There's a good possibility that those people taking trips that have applied for a passport, or a passport renewal, won't know that their passport has been cancelled, or isn't being taken care of.

I had a man call whose wife is having a big birthday on August 10, and they just had a new baby, and he wants to take her on a nice trip. I told him, 'give her the tickets August 10. Go on September 10. In the summer, families and children are everywhere.

Intergenerational travel is very popular. Many families are using a 70th birthday or a 75th or a 40th wedding anniversary to create memories that are passed down and include three generations.

I'll get calls to make changes because a child's team made the playoffs. Parents will say, 'We would have never thought they would make it. They aren't even that good.' You do all this work to get good rates and then you get hit with per-person penalties or change fees and that eliminates all the benefits of planning ahead.

In the last few years, family travel has exploded. But now families are really going together with no one left behind since September 11. If something bad happens, families don't want to be separated.

Being polite and grateful will make people more inclined to help you. And if people are willing to help you, you may accidentally get something you want.