There has been a lot of pressure, a lot of expectations for him and he was just relieved.

Nicole has done an outstanding job getting them to mesh. This program has exceeded our expectations.

Anthony is the most inspirational athlete I have ever coached.

He should have never been out in the first place. That's crazy. If he had been violated those girls would still be living. ... Even though he didn't kill them, he should be charged as an accessory to murder.

He'd be a good candidate. He brought basketball to Sam Houston.

The first step in exceeding your customer's expectations is to know those expectations.