The way management treats associates is exactly how the associates will treat the customers.

Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

Appreciate everything your associates do for the business.

The key to success is to get out into the store and listen to what the associates have to say.

If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.

All of us profit from being corrected - if we're corrected in a positive way.