The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

T J Watson

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If the brain were so simple we could understand it, we would be so simple we couldn't.

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It's not the absence of fear, it's overcoming it. Sometimes you've got to blast through and have faith.

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If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work.

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Create a future past, which will do one of two things, hold you still or push you forward, create carefully, apply yourself and be your own

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