The thing that's extremely irritating to us is that in 20, 21 years, there never has been a complaint.

It used to be simple and easy, and nobody asked, but now more and more nursing homes are asking for [proof of] insurance.

I don't know what we're going to do.

It's ironic that in our culture everyone's biggest complaint is about not having enough time; yet nothing terrifies us more than the thought of eternity.

We took risks. We knew we took them. Things have come out against us. We have no cause for complaint.

We have received a complaint. We're reviewing the issue at hand.