The recipients don't know how to say thank you. Some are uncomfortable that someone's death led to their salvation.

When we become donors we save people's lives. It's that immediate. It's a cure.

Sometimes they're ready at different times. Sometimes they just want to write to each other and not meet face to face. Sometimes they just want to talk on the phone.

I don't really see any down sides.

The fact that she [Reed] took this tragedy and turned it into something positive helped her cope with the tragedy. We see that a lot.

It's in our power to save these lives.