The profits from our book sales are used to pay the salaries of Campus Center and cafeteria employees.

We order about 700 math books per semester. We should be able to get a bulk discount.

Students often don't use the extra materials that are bundled with the book.

This forces the sales supervisors to look and approve the work the employees are doing.

I think you've seen a blip of an increase [in gray market sales] as a lot of companies that should have died, finally died.

We're redoing the way that we assess employees' performance, and pay is tied to that system. And so we've decided to make some adjustments to the design that we have. That will cause us to change our training as well.