The productivity of work is not the responsibility of the worker but of the manager.

The only thing we know about the future is that it will be different.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

The most important thing in communication is hearing what isn't said.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

The purpose of a business is to create a customer.