The problem is it's just created a much too big of an organization, much too difficult to manage, much too slow, so it's not an organization.

I'd like to see them build a new operating system from the ground up that's much simpler and smaller.

If [porting to Linux] ends up being a losing proposition economically, does the government end up reimbursing Microsoft?

Ray Ozzie is someone with a tremendous technical reputation and an outsider, who Bill Gates trusts, and he's come in and said things have to change.

This strategy of integrated innovation has just caused the whole company to go into gridlock,

Microsoft faces a huge bottleneck problem. Microsoft has to change. There's no doubt about it. But who knows how far and how deep this will go.