The more people know about each other, the more the collars come off. The more information people have about each other, the more it leads to understanding and acceptance.

But many of the players were veterans who had the training last year. I thought the meeting went well and was very positive.

I don't think there was any malice or intent in the forethought. But I don't accept or approve of the content. ... I don't think they were reflective of the organization.

We were curious to know if people had access to this information, if it would matter to them, ... People have a pretty good idea of where to go to get data on cost and quality about just about everything, except healthcare. Our survey found an appetite that's far bigger then we expected.

We've had a good crowd. People are grabbing the deals,

We've had a good crowd. People are grabbing the deals. But talking to our consumers we have to note that gas prices and heating bills are still at the back of their minds even as they shop.