The media has concentrated on the confusion over the various plan options. But we have found that people who attend these outreach events, or call the Medicare number or visit the Web site, obtain the help they need to unravel the mystery.

There is way too much confusion about where exactly things are. The onus will now be on the media to decide where they want to say [a crime] happened.

We are happy with enrollment so far. Especially since ... people don't usually enroll until the very end. We're expecting 80 percent of people who will voluntarily enroll to do so closer to the May deadline.

We think it's a general malaise about the (media) sector.

While we tend not to think about it too much, these forms of media help construct our sense of the way the world works. Beyond entertainment, they are powerful communicators of ideals and ideas. They shape our perceptions of ourselves and our culture.

We use social media as an adjunct to my total media/market outreach.