The main thing I'm focused on is engaging employees throughout the system.

While we are disturbed that a small group of employees were part of this smuggling ring, their activities have been under surveillance by the federal government and the company for some time.

By working together, we can build a strong, unified passenger service group and protect and improve conditions for employees that both unions represent at US Airways,

For the most part, you won't find more motivated employees anywhere. They are reliable and take deep pride in their work.

Every day is an education. I'd grill the employees on a weekly or even daily basis, and after a while they would know what their weaknesses were and I'd help them learn what they needed to know.

It grows the talent pool. It encourages employees looking from California, Seattle or Boston — when they're looking to move to Austin for a tech job, they want to know their other options so they can grow their career.