The focus is to increase frequency on our existing routes.

The fact that it's based on the Web doesn't make the project any easier. You need to do all the due diligence that you'd do on any outsourcing project, especially one that's this strategic.

The fact that it's based on the Web doesn't make the project any easier, ... You need to do all the due diligence that you'd do on any outsourcing project, especially one that's this strategic.

This is not a trivial exercise. There were network deployment issues and various planning to do with this kind of migration. But we're now in a beta-testing phase with our select mobile users.

We saw the value we could derive out of getting this service to the mobile users. As we progressed with the project, that became more apparent.

This deal was the right thing to do, but clearly we didn't leave ourselves enough time to internally absorb the impact of the project,