The first half was offense, the second half was defense.

I'm lucky I didn't get squashed. I felt like an ant out there a couple of times.

I don't think they were getting nervous. We put more pressure on them than we did in the first half and it changed things.

I'm not intimidated at all.

Waste Management has proven its commitment to developing innovative ways to handle solid waste and recyclables in America. With a customer service-centered approach that filters up from the bottom, and an unwavering insistence on keeping recycling and other environmental protections at the forefront of everything we do, Waste Management's North Bay market area is leading the way to our industry's future.

In a company of 50,000 employees, it is a great honor to receive this distinction. Five years ago, Waste Management implemented an exciting new customer service program that operates according to the premise that perfect service can be achieved through effective employee education and communication. This initiative is called Service Machine and relies on effective tracking, timely review, analysis and ongoing coaching to ensure that these standards are consistently achieved. This group of men and women consistently lead the way, from financial performance to collection productivity improvements to growing the company's revenue.