The federal government hasn't made any progress in figuring out the problem.

If it was catastrophic, we would know by now. I'm very happy. It is working.

We're bringing up a phenomenal amount of resources. If those resources are overwhelmed, we'll switch back.

We're staffed to deal with thousands of calls, as long as they don't all come at the same time.

We've taken all the known problems and solved them. We know for these 25,000 that they've been correctly assigned to a prescription drug plan.

We will not flip the switch until we receive some information that gives us comfort; we will not be putting Vermonters in jeopardy.