FastSaying
The demand is increasing for government to be more accessible, ... But the way that demand is met is with glitzy services like e-filing [for taxes] or accessing information on a Social Security account.
Gary Bass
Government
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There's no doubt that people are getting more involved with the government on the Internet to meet their needs, but my question is whether e-government is providing a way to access information,
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Staff should be exploring ways of aggregating information, based on surveys and focus groups, to make the site meaningful to users,
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