The days are over of doing it by paper, and I would say that most if not all of our members have adapted some form of technology to make their business more effective and increase their customer service.

The airlines are long-term partners, and we're hoping for the best resolution for the industry. But if there is price-fixing occurring, then the question is whether our members have been receiving the most competitive rates available.

There are many metrics involved in choosing a place for a hub. The first involves availability. Many airports are over-taxed like Los Angeles. Other cities are, on the other hand, begging for cargo business.

Whenever I speak at a conference, I try to catch a few of the other presentations. I tend to stand in the back and listen, observe, and get a general sense of the room.

Unlike a goldfish, a computer can't really do anything without you telling it exactly what you want it to do.

We think of computers as smart and powerful machines. But your goldfish is smarter.