(The customer charge and base amount) are fixed costs that we are required to collect money on for reading the meter, maintaining our system, paying our employees.

The timing was really unfortunate, because the cold weather moved in. And when you have snow and ice you can't move as quickly and safely as you want to.

We've got maybe a few hundred (without gas) scattered in the two communities. Providing we can have access to homes to re-light pilots, we will have everyone back on today.

We just track the market very closely. We don't have a magic formula. It's not a science. We just track the futures market and find the most reasonable supply available. We're more sensitive to the (natural gas) market.

We are able to lower the gas cost significantly because wholesale prices have been coming down.

We do know it will go down. We just don't know how much at this point.