The corps is not user-friendly. They're secretive. They're very bureaucratic.

The corps doesn't make it easy. The regulations aren't easy to understand.

Power elites weren't that interested until the little people started exercising their rights under it.

The system is gamed to give the developer what he wants. It's ridiculous.

The most important role is for people who know what it's like on the ground. Congress intended for the public to act as a watchdog.

Usability is not only about ease of use but also about bringing something meaningful, having an objective in common with the user.