The challenge is that this drop in satisfaction can have longer-term consequences because it impacts likelihood to return, and to recommend, which can depress long-term sales potential.

We attribute the drop in satisfaction to the challenges that time-pressured shoppers face as they turn to the Web for last-minute shopping needs, only to be disappointed and frustrated with their inability to find what they're looking for. Reasons can range from merchandise that is out of stock online, or they aren't using the correct description.

Retailers that do a poor job satisfying customers in these last days leading up to Christmas can bear the brunt of shoppers' frustrations in the future. Consumers hold their retailer accountable for not meeting their needs and this will impact their future shopping choices.

Its reputation was based on customer satisfaction. Now they're adding this new dimension, which is styling. They have a challenge in doing both. I hope they will maintain a focus on customer relations because they've established that.

There is no greater challenge than to have someone relying upon you; no greater satisfaction than to vindicate his expectation.

The whole point of being an actor is to get satisfaction out of a role - unless you're just vain about celebrity.