The bottom line message is we're committed to continuing service.

What they're trying to do is establish some training sites around the state. This will be wonderful for us because we'll be able to train on-site rather than having to go to some other facility.

We're very, very motivated to make sure we continue to bargain in the best way that we can and to make sure the operations continue.

Airlines are not a social service industry. Everyone expects the airlines to take a financial hit then criticizes them when they don't make money.

We let them know about the information they can get from social service agencies and local chapters of the National Association of Geriatric Care Managers.

It's really hard to walk into any social-service agency as an outsider, especially when working with kids.