That's why we're so focused on bringing identity management to mid-size and smaller organizations in Canada.

So if you can automate this, the end-user can have a self-service environment. They're going to get their password reset, so they're happy. And your help desk people will be more productive.

We took all our knowledge on the full function product, called Tivoli Identity Manager, and worked with a number of mid-sized and small organizations, and channel partners, to identity what the primary needs of the marketplace are.

Industry data shows it's not unusual for an IT environment to have 30 to 60 per cent of all identities being orphan identities.

We said before the game, it was going to take everybody to get this done. I think everybody took that to heart and came together.

I think we're both pretty easygoing and that's why we remain friends to this day.