That's the biggest criticism you could have.

I've probably gotten caught up in it more than I should have. There has been some criticism of our schedule this season and it probably wasn't as tough as it could have been. If we can keep our RPI in the low or mid-30s, I think we'd have a pretty good chance. If we go into the 40s we won't have a very good chance.

It's not a criticism of the Salvation Army. I did the best I could.

Don't take yourself too seriously, or you may forget to learn from your mistakes.

I don't usually recycle my cans and stuff because it is too much of a hassle; there aren't really any places to do so.

We cover 80 percent of the cost for single employees.