Sometimes you would wait four or five hours between rings, ... we had to switch the damn thing off.

If the customer isn't already buying high-quality broadband that doesn't have congestion, what are they getting - substandard performance?

If the customer isn't already buying high-quality broadband that doesn't have congestion, what are they getting — substandard performance?

It's not our desire to be the cheapest operator.

A customer has to have the access to a certain baseline of service,

There is going to be a tremendous appetite for investing in the field of voice over IP from equipment manufacturers to service providers,