Sometimes it's a little bit like being a politician, ... We have work to do in understanding our users' sentiments.

You know, in a workplace, when you shrink the size of a workforce, there is pain there. But there is no question: we have a government that we can no longer afford. That is the cold, hard fact. So we have to make this more efficient. We have to sunset programs that no longer work. We have to eliminate waste and fraud. We must do this.

When people use your brand name as a verb, that is remarkable.

There's no question that seasonal trends are becoming more pronounced as eBay becomes more mainstream,

What's sort of interesting about the whole public relations disaster that is the Net, in some ways, is that the fundamentals are really good.

You can't stand for too many things. You can't use the bully pulpit for too many things. So, I promise you, every day, I am going to talk about jobs, spending, and education.