Sometimes heroes are born, and sometimes heroes are made. People get to show what they're made of in critical situations. You saw people demonstrate their values in this tragedy.

People evoke his name today and ask what would Lombardi have done with Terrell Owens.

It's hard to know exactly how people develop the characters they do. There could be people from humble beginnings that turn into jerks. Some characteristics are just part of that special soul of that human being.

People always try to separate the good from the bad in Clinton and say that, if he had not done certain things, he would have been a great president. But you can't do that. Those were his major characteristics.

I discovered in writing the biography of Bill Clinton that it is actually easier to write a biography of someone who is dead. Although you can't interview them, you have a fuller perspective on their whole life after they're gone and people are more willing to talk about them.

They are heroes because they protect us, you know? They go in where people are in danger, and they save their lives.