Someone needs to get to the bottom of this.

He's the same anytime. He plays somebody one-on-one in the gym and he needs to win just as badly as he needs to win this game.

We've got to get salaries up to where they need to be -- that definitely needs to be a priority. But you've also got to get these people something to work with. We keep annexing and not adding staff to cover the new areas, and we have to do that.

We had a lot of encouraging performances. The next thing that needs to happen is that we need to pick up the intensity of our practices to better prepare our guys.

Initially, recovery needs to be their life.

We realize there are always ways to improve service - it's important that we hear from our customers to identify needs and areas for improvement.